Help Centre
fa990 Frequently Asked Questions
From opening an account to bonuses and payments — you will find detailed answers to the most common questions about fa990 here.
fa990 is a trusted online casino and sports betting platform for Bangladesh. The questions below are the ones Bangladeshi players ask most often — creating an account, depositing and withdrawing money with bKash or Nagad, rules for slot and live casino games, welcome bonus terms, and responsible gaming policy. Every answer is written in plain English so you can make decisions quickly.
Section 01
Account and Registration
To open an account at fa990, you need an active mobile number, a valid email address, and you must be at least 21 years old. Enter your correct name, date of birth, and contact details in the registration form. Once identity verification is complete, you can start playing right away. All information is kept secure.
No. Under fa990's rules, each player may operate only one account. If multiple accounts are found under the same person's name, bonuses may be cancelled and the account may be suspended. If you have any issues, contact us via live chat.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new strong password. The whole process usually takes just a few minutes.
fa990 verifies identity to keep your account secure and to prevent fraud. Once you submit a scanned copy of your national ID or passport, verification is usually completed within 24 hours. Withdrawals may be delayed if verification has not been completed.
Yes. fa990 is built with a mobile-friendly design, so you can log in directly from any smartphone browser. It works well on both Android and iOS devices. The login process is fast and secure.
Section 02
Deposits and Withdrawals
Money deposited via bKash is usually credited to your fa990 wallet instantly. If there is a delay for any reason, it will update within a few minutes. If you have to wait more than 15 minutes, let us know via live chat — the team is active 24/7.
The minimum deposit at fa990 is ৳300. This applies to all payment methods — bKash, Nagad, and Rocket. There is no issue starting to play on a small budget.
Yes. You can withdraw from fa990 via Nagad and Rocket. The minimum withdrawal amount is ৳500. Processing is usually completed within 15 minutes to 2 hours, and faster if identity verification has been completed.
fa990 itself charges no additional fee on withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction fee. Check the relevant mobile banking app for the latest fee structure.
Once account verification is complete, withdrawals are usually processed within 15 minutes to 2 hours. There may be a slight delay during busy periods. If it takes more than 2 hours, contact us directly via our 24/7 live chat.
Yes. To receive the 100% bonus on your first deposit, you must deposit a minimum of ৳300. The more you deposit, the more bonus you receive — up to a maximum of ৳8,000. No promo code is needed to activate the bonus; it is added automatically.
Section 03
Games and How to Play
To bet on BPL or any cricket tournament at fa990, keep a sufficient balance in your account and go to the cricket section. Select a match, choose the market type (such as match winner or total runs), enter your stake amount, and confirm the bet. Both live and pre-match options are available.
Yes. All slot games at fa990 run on Random Number Generator (RNG) technology, which keeps the result of every spin completely random. Games from world-class providers such as PG Soft, JILI, and Pragmatic Play are used, and they ensure fair play through regular third-party audits.
RTP stands for Return to Player — it is the theoretical percentage of total bets that a game returns on average over the long term. Games with a higher RTP return more on average, but fluctuations within a short session are normal. When choosing a game, consider volatility and gameplay style alongside RTP.
fa990's live casino offers Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and many more live dealer games. Games from top live studios including Evolution Gaming and Ezugi are streamed live. Regional tables preferred by Bangladeshi players are also available.
Yes. fa990's games are built in HTML5, so they run smoothly in any smartphone or tablet browser without a separate app. The slots, live casino, and sports betting sections all work fully on mobile.
Section 04
Bonuses and Promotions
New members receive a 100% bonus on their first deposit — up to a maximum of ৳8,000. This means depositing ৳8,000 gives you a total balance of ৳16,000. The bonus is added automatically; no separate code is needed. A 10x wagering requirement must be completed before the bonus can be withdrawn.
A wagering requirement is the condition specifying how much you must bet in total before bonus funds can be withdrawn. At fa990 this is 10x — meaning if you receive a ৳2,000 bonus, you must place a total of ৳20,000 in bets before it can be withdrawn. Once the requirement is met, the bonus funds become withdrawable.
fa990's VIP program has four levels: Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. The Bronze level offers up to 0.3% cashback per week, and the Platinum level offers up to 1.2% cashback per week.
VIP cashback is calculated every week and is based on your net weekly losses. Depending on your VIP level you receive: Bronze 0.3%, Silver 0.6%, Gold 0.9%, and Platinum up to 1.2% cashback. It is added directly to your wallet and can be used straight away.
Yes, fa990 offers special promotions on major occasions such as Eid, the T20 World Cup, or BPL. These offers are available for a limited time. Check the promotions page regularly or ask via 24/7 live chat to get the latest promotion updates.
Section 05
Security and Responsible Gaming
Yes. fa990 keeps all your personal and financial information protected with SSL encryption. No information is sold or shared with third parties. To read our full privacy policy, visit the privacy policy page.
fa990 is for persons aged 21 or older only. Age is verified at the time of registration. Minors are not permitted to create or use an account. Parents and guardians, please keep your account secure from children.
Yes, fa990 gives responsible gaming the highest priority. You can set a deposit limit or activate a temporary self-exclusion yourself. These options can be activated in your account settings or via live chat. For more information, visit the responsible gaming page.
Change your password immediately and notify our support team via live chat. You can also request that the account be temporarily locked if needed. Keep any evidence of suspicious transactions — our team will act quickly.
fa990's customer support provides assistance in Bengali via live chat 24 hours a day, 7 days a week. You can start a chat at any time according to BST. You can also contact us by email: [email protected].
fa990 believes responsible gaming is everyone's right. We provide tools such as deposit limits, session time limits, and self-exclusion. If you feel gaming is getting out of control, contact our support team or an external counselling service. To learn more, visit the responsible gaming page.
Still have questions?
Our Bengali support team is with you 24/7. Get an answer in just a few seconds via live chat.
Email: [email protected] | Support hours: around the clock (BST)